dk55 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how dk55 ("the Platform", "we", "us", "our"), accessible at https://dk55.cam, collects, processes, stores and protects the personal data of individuals ("User", "you", "your") who access or use the Platform.

dk55 is an online gaming and sports betting information platform serving adult users, with a primary focus on the Pakistan market. We are committed to handling your personal data responsibly and in accordance with applicable data protection principles. By using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Policy applies to all personal data collected through the dk55 website, account registration process, identity verification procedures, communications with support staff and any other interaction you have with the Platform. It applies regardless of the device or browser you use to access the Platform — whether you are in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar or elsewhere.

2. Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" — any information that identifies or could be used to identify a living individual, either directly or in combination with other data (e.g., name, email address, CNIC number, IP address).
• "Processing" — any operation performed on personal data, including collection, storage, use, disclosure, alteration or deletion.
• "Data Controller" — the entity that determines the purposes and means of processing personal data. For this Platform, the Data Controller is dk55.
• "Data Processor" — any third party that processes personal data on behalf of the Data Controller under a contractual arrangement.
• "KYC" — Know Your Customer; the identity and age verification process required to comply with Anti-Money Laundering (AML) and fraud prevention obligations.
• "Cookies" — small text files placed on your device when you access a website, used to store session data, preferences and analytics information.
• "User" — any individual who accesses, registers on or otherwise interacts with the dk55 Platform.
• "Platform" — the dk55 website and all associated pages, tools, services and content accessible at https://dk55.cam.
• "Third Party" — any individual, organisation or system external to dk55 that may receive or process personal data as a result of Platform operations.

3. Data We Collect

dk55 collects the following categories of personal data from users of the Platform. The specific data collected will depend on the nature of your interaction with the Platform.

3.1 Registration Data

When you create an account on dk55, we collect:

• Full legal name
• Date of birth (to verify age eligibility — 18+ or higher where the operator/license jurisdiction requires)
• Email address
• Username and password (stored in encrypted form)
• Residential address (city and country, including Pakistani city of residence)
• Mobile phone number

3.2 Identity Verification (KYC) Data

To comply with our AML and age-verification obligations, we may collect:

• Government-issued photo identification (e.g., Pakistani CNIC or passport)
• Proof of address documentation (e.g., utility bill or bank statement dated within 3 months)
• Selfie or liveness verification image/video

3.3 Financial Transaction Data

When you make deposits or withdrawal requests, we process transaction records including amounts (denominated in PKR or other currencies), transaction timestamps, payment method references and transaction status. Payment method names referenced — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah and cryptocurrency — are processed as transaction metadata only. No endorsement of gambling by any payment provider is implied.

3.4 Device and Technical Data

When you access the Platform, we automatically collect:

• IP address and approximate geolocation (country/region level)
• Device type, operating system and browser version
• Session duration, pages visited and navigation patterns
• Cookie identifiers and similar tracking data (see Section 9)

3.5 Communications Data

When you contact our support team by email or through the Platform's support channels, we retain records of correspondence, including the content of messages, timestamps and any attachments submitted, for customer service and dispute resolution purposes.

3.6 Responsible Gambling Data

If you set responsible gambling limits (deposit caps, loss limits, session timers, cool-off periods or self-exclusion), we record and process these preferences to enforce them on your account. This data is treated with a heightened level of sensitivity and is not shared beyond what is necessary for compliance.

4. How We Collect Your Data

dk55 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, contact support, set responsible gambling limits or submit any form on the Platform.
• Automatically — through cookies, web beacons and server logs when you access or navigate the Platform.
• From third-party service providers — including identity verification service providers, fraud detection systems, payment processors and sports data feed providers, where necessary to operate the Platform.
• From publicly available sources — where necessary for fraud prevention, sanctions screening or AML compliance checks.

5. Data Processing & Purpose of Use

The personal data we collect is processed for specific, legitimate purposes. The table below summarises the primary processing activities carried out by dk55.

We do not process your personal data for purposes incompatible with those listed above without first obtaining your explicit consent or as required by applicable law.

6. Legal Basis for Processing

dk55 processes personal data on the following legal bases:

• Contract Performance: Processing is necessary to create and manage your account, process transactions and provide the services you have requested.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including AML legislation, KYC requirements and age verification obligations under the operator's licensing terms.
• Legitimate Interests: Processing is carried out for purposes that are in our legitimate interests (or those of a third party), provided those interests are not overridden by your fundamental rights and freedoms. This includes fraud prevention, security monitoring and Platform analytics.
• Consent: Where we rely on consent (e.g., for direct marketing communications), you have the right to withdraw your consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing & Disclosure

dk55 does not sell, rent or trade your personal data. We may share your data with the following categories of third parties only where necessary and in accordance with applicable data protection standards:

7.1 Service Providers (Data Processors)

We engage third-party service providers who process data on our behalf under contractual data processing agreements. These include: identity verification and KYC service providers; payment processing platforms; IT infrastructure, hosting and cloud service providers; fraud detection and security monitoring providers; customer support tooling providers; and analytics platforms.

7.2 Regulatory and Law Enforcement Authorities

We may disclose personal data to regulators, law enforcement agencies, courts or government authorities where required by applicable law, court order or legal process — including AML reporting obligations, fraud investigations and licensing compliance requirements.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or part of our business, your personal data may be transferred to the relevant acquiring or successor entity. You will be notified of any material change in data controller identity where required by applicable law.

7.4 Consent-Based Disclosure

We may share your data with third parties in other circumstances only where you have provided explicit consent to such sharing and the purpose is clearly explained at the time consent is obtained.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting or reporting obligations.

As a general guide, the following retention periods apply (subject to applicable legal requirements):

• Account and KYC data: Retained for a minimum of 5 years following account closure, or longer if required by AML regulations applicable in the operator's licensing jurisdiction.
• Financial transaction records: Retained for a minimum of 5 years from the date of the transaction, in accordance with standard AML and financial record-keeping requirements.
• Communications and support records: Retained for up to 3 years from the date of the communication, or longer if related to an ongoing dispute or investigation.
• Technical and session data: Retained for up to 12 months, after which it is aggregated or deleted.
• Marketing consent records: Retained until consent is withdrawn, plus a reasonable period thereafter to evidence the withdrawal.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

9. Cookies & Tracking Technologies

dk55 uses cookies and similar tracking technologies (including web beacons and local storage) to operate the Platform, remember your preferences and analyse user behaviour. By continuing to use the Platform, you consent to the use of cookies in accordance with this Policy.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for Platform operation — including session management, login authentication and security functions. These cannot be disabled without impairing your ability to use the Platform.
• Functional Cookies: Remember your preferences such as language settings, responsible gambling limits display and notification preferences.
• Analytics Cookies: Help us understand how users interact with the Platform — including which pages are most visited, session durations and navigation paths. This data is aggregated and anonymised where possible.
• Marketing Cookies: Used (only where consent is given) to deliver relevant promotional content to users who have opted in to marketing communications.

9.2 Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to use the Platform. Instructions for managing cookies vary by browser — consult your browser's help documentation for guidance.

10. Data Security

dk55 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss or destruction. These measures include:

• Industry-standard TLS/SSL encryption for all data in transit between your browser and our servers.
• Encrypted storage of passwords — we do not store passwords in plain text.
• Access controls limiting which staff members can access personal data, on a need-to-know basis.
• Regular security assessments and monitoring of our systems for vulnerabilities.
• Secure document upload procedures for KYC submissions, processed only through HTTPS-protected channels.

Despite these measures, no data transmission over the internet or storage system can be guaranteed as 100% secure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify affected users as required by applicable law.

11. User Rights

Subject to applicable law, you have the following rights in respect of your personal data held by dk55. To exercise any of these rights, please contact us at the details provided in Section 15. We will respond to valid requests within a reasonable timeframe, typically within 30 days.

• Right of Access: You may request a copy of the personal data we hold about you and information about how it is processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain data.
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances (e.g., while accuracy is contested).
• Right to Data Portability: Where processing is based on consent or contract and carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to Object: You may object to the processing of your data where it is based on legitimate interests, including profiling for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

12. Minors & Age Restriction

The dk55 Platform is strictly for adults aged 18 years or older, or the higher minimum age required by the operator's licensing jurisdiction. We do not knowingly collect personal data from individuals under the required minimum age.

Age verification is enforced through our KYC process. If we become aware that personal data has been collected from an individual who does not meet the minimum age requirement, that account will be immediately suspended, the data will be deleted to the extent legally permissible, and any associated funds will be handled in accordance with applicable regulatory requirements.

13. International Data Transfers

dk55 may transfer personal data to countries outside your country of residence, including to countries where the operator's servers, technology partners or KYC providers are located. Such transfers are carried out only where appropriate safeguards are in place to ensure that your data receives a comparable level of protection to that afforded in the originating jurisdiction.

Where data is transferred from Pakistan or another jurisdiction with data protection requirements, we ensure that the receiving entity has implemented adequate contractual, technical or organisational protections consistent with the nature and sensitivity of the data concerned.

14. Changes to This Privacy Policy

dk55 reserves the right to update or revise this Privacy Policy at any time. Material changes will be communicated to registered users via the email address associated with their account or through a prominent notice on the Platform. The "Last Updated" date at the top of this page reflects the most recent revision.

Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you must cease using the Platform and, if applicable, close your account.

15. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data by dk55, please contact our Data Privacy team. All privacy-related enquiries are handled in English; Urdu-language assistance is also available upon request.

For questions related to our Terms & Conditions, please visit our Terms & Conditions page. For responsible gambling guidance and self-exclusion requests, please visit our Responsible Gambling page.